Return and Refund Policy

Last updated: 15 October 2026

This policy applies to purchases made on allayurvedic.in, operated by Songara All Ayurvedic Private Limited.

Damaged, defective or wrong items

We accept return or refund requests for products that arrive damaged, are defective or are different from what you ordered. Please contact us within 7 days of receiving your order so we can review the issue promptly.

We do not offer change-of-mind returns or exchanges, including where you no longer want a product or ordered the wrong product yourself.

These conditions do not limit your rights or remedies under applicable consumer law, including for products that are not as described. Discounted products retain the same statutory protections.

How to report an issue

Email songaraallayurvedic@gmail.com or call +91 9510724776 with:

• Your order number or proof of purchase.

• A description of the issue.

• Photographs of the affected product and packaging, where reasonably available.

Please retain the product and packaging while we review your request. Stop using a product if you believe it is defective or unsafe.

Do not send an item back until we provide return instructions and confirm the return address.

Return shipping and resolution

For a verified damaged, defective or wrong-item claim, we will cover reasonable return shipping costs and any replacement shipping costs. We will confirm the arrangements before you send anything back. A return may not be required in every case.

Depending on the issue and your applicable rights, we will arrange an appropriate replacement or refund, including applicable shipping charges where required by law.

Refunds

We will notify you of the outcome after reviewing the issue and, where a return is required, inspecting the returned item.

Approved refunds will be initiated within 7 business days of approval.

Prepaid refunds will be made to the original payment method where supported. For Cash on Delivery orders, refunds will be made by bank transfer or UPI using details agreed with you.

Your bank or payment provider may take additional time to credit the refund. We will not require you to accept store credit instead of a refund to which you are entitled.

Never share an OTP, card PIN, UPI PIN or account password to receive a refund.

Contact

Songara All Ayurvedic Private Limited
203, Dev Prime, Behind Divya Bhaskar, Corporate Road, Makarba, Ahmedabad, Gujarat 380051, India

Phone: +91 9510724776
Email: songaraallayurvedic@gmail.com

Please contact us for return instructions before sending a parcel.